Shipping Policy

At Broome Natural Wellness we love you to receive your order quickly and efficiently. We will be sure to ship your order as soon as we can (usually the same or next business day). 

Orders in Australia

Our normal post delivery fees are a flat $7.95 for orders up to $80 within Australia. For orders $80 or over (excluding shipping) within Australia shipping is free.  Please note that this excludes gift voucher as they will be delivered via email.

If you would like to receive your order more quickly we offer Australia Post Express Post flat rate of $12.95. We will ship your order within one business day and your order will be received within 1 to 2 days but do check your postcode is in the list for next business day delivery. If not it will be shipped as fast as possible but the next day guarantee doesn't apply.

To ensure your order arrives safely and securely we require Australia Post to get a signature on delivery. If you don't want this option and are happy for Australia Post to leave your order in a secure location at your address, then select the 'Authority to Leave' checkbox on the checkout and leave instructions in the 'Delivery Instructions' box. We'll then make sure that Australia Post leaves the order for you. Note that Australia Post use their discretion with deliveries and if there's nowhere secure to leave the order, they may take the order to the Post Office, so please be specific with any instructions. If you change your mind after the order is shipped, you can always update your shipping preferences with the 'MyPost' portal provided by Australia Post.

Please note that if you select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen. We don't advise 'Authority to Leave' as an option so please select this only if you have a safe and secure location for your order to be left. 

Click & Collect

We offer Click & Collect so if you would like to pick up your item from our shop front in Broome Western Australia, you are very welcome. When you enter your postcode at checkout, if you are in Broome area, it will appear as an option. Click & Collect is free and you can come and meet the wonderful team.

Once you've placed your order you will receive a notification when it is ready to pick up, usually the same or next business day. If it is urgent let us know, by email or call us, and we can prioritise that for you. 

Our opening hours are:

  • Monday to Friday 9am to 5pm
  • Saturday 9am to 4pm
  • Sunday Closed

The address for Click and Collect is...

Broome Natural Wellness
Shop 20 Broome Boulevard Shopping Centre
106 Frederick Street
Broome WA 6725

International Orders

Please not our delivery of international orders is limited. Please make contact directly and we will advise if a delivery to your country is possible.

Delivery Terms

  1. We will process all orders within 1-2 working days. Express Post orders before 12pm will be dispatched on the same day. 
  2. Within Australia, your delivery will be received within 1-7 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post. You can check your estimated delivery time on the Australia Post website.
  3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.
  4. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.
  5. Delivery, within Australia, is free over $80 and a flat rate of $7.95 below that threshold.
  6. Missing or non delivered parcels need to be reported to us within 30 days. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.